Shipping Policy
Welcome to Crest Auto Parts. We are committed to delivering your orders in a timely and efficient manner. Below is our detailed shipping policy to provide you with clear and comprehensive information regarding our shipping process.
Order Processing
- Processing Time: Orders are typically processed within 1-2 business days (Monday-Friday, excluding holidays). During peak seasons, processing times may extend up to 3-5 business days.
- Order Confirmation: Once your order is placed, you will receive a confirmation email with your order details. You will receive another notification when your order has shipped.
Shipping Methods and Delivery Times
- Standard Shipping: Delivery within 5-7 business days.
- Expedited Shipping: Delivery within 2-3 business days.
- Overnight Shipping: Delivery within 1 business day.
Please note that these are estimated delivery times and do not include processing time. Actual delivery times may vary based on your location and carrier conditions.
Shipping Rates
Shipping costs are calculated based on the weight, dimensions, and destination of the items in your order. You can view the shipping charges for your order at checkout.
International Shipping
We currently offer international shipping to select countries. International shipping rates and delivery times vary depending on the destination. Please be aware that international orders may be subject to customs duties and taxes, which are the responsibility of the recipient.
Shipping Restrictions
- We do not ship to P.O. Boxes or APO/FPO addresses.
- Certain items may be restricted from shipping to specific regions due to local laws and regulations.
Order Tracking
Once your order has shipped, you will receive a shipment confirmation email with a tracking number. You can track your order through the carrier’s website using the provided tracking number.
Lost, Damaged, or Delayed Shipments
- Lost Packages: If your order is lost in transit, please contact our customer service team within 10 days of the estimated delivery date.
- Damaged Packages: If your order arrives damaged, please contact us within 48 hours of receipt. Provide photos of the damaged items and packaging.
- Delayed Shipments: While we strive to ensure timely delivery, unexpected delays can occur. If your order is significantly delayed, please reach out to our customer service for assistance.
Returns and Exchanges
For information on returning or exchanging an item, please refer to our Return Policy. Items must be returned in their original condition and packaging within 30 days of receipt.
Contact Us
If you have any questions or concerns about your order, please contact our customer service team:
- Email: info@crestautoparts.pk
- Phone: (0301) 8222 765
- Hours: Monday-Friday, 9 AM – 5 PM (PKT)
Thank you for shopping with Crest Auto Parts. We appreciate your business and are here to assist you with any shipping inquiries.
Why Us?
At Crest Auto Part, our expertise extends beyond the realm of automotive components. We are proud to bring the same level of precision and quality to the world of bike parts manufacturing.